We earn our customers’ trust by doing everything we can to take the stress out of their comfort challenges. Their positive comments are our proudest rewards.

Lane Thompson is simply the best service company that I have ever worked with, bar none! I apply this statement not only to other companies in their industry, but ALL service related companies. I have used Lane Thompson exclusively for nearly 10 years, and I have never been disappointed. They are always fair with pricing, but it is service and professionalism that sets them apart. They are always quick to return calls. They always show up when expected. They will tell you honestly what you need, but also what you do not need. Their quality of work is that of a craftsman.

- C. Torbett - Piney Flats

We have been using Lane Thompson for over 4 years, at our home and workplace, and are very pleased with their service, expertise, and professionalism. They are prompt, courteous, and very good at their jobs. In a time when it is difficult to find people to trust, Lane Thompson stands out from the crowd! I highly recommend them for all of your heat & air, and plumbing needs.

- T. Mussard - Gray

Franklin Lane, the owner of Lane Thompson Heating & Cooling, was our very first plumber and heating/air specialist we used after moving to Johnson City over 6 years ago. We enlisted him to help us on our very first project of finishing the third floor attic of our 100-year-old home. This project, as in most of the ones this old house has had, needed creativity to meet our needs and work effectively. His success with this led us to use him in countless others, Each and every single time, Franklin answers when we call or calls us back immediately, fits us in quickly and gives us a time he is coming, always comes when he says he will, always cleans up any mess left behind (including messes not even from his work), and successfully repairs any problem given to him (and this old house has had many challenging ones). Franklin Lane is dependable, professional, smart, committed, capable, and reliable. He treats our home as if it were his own and treats our family as if we were his family. We have always felt special and as if we were his first priority. We have recommended him to anyone with plumbing or heating/air needs and will continue to do so as long as we live in Johnson City.

- A. & C. Stull - Johnson City

I had recently lost my husband when my heat went out; on the coldest day of the year. My husband had always taken care of our home so I didn’t know who to call and I was afraid that I would be taken advantage of. I asked my neighbors and they all told me to call Lane Thompson. The owner, Franklin Lane, was so kind and trustworthy!! He even made sure that he got my heat working the same day I called! He said that he couldn’t bear the thought of me not having a way to keep warm and worked well after dark to make sure I was taken care of! He runs his business with his heart and I am forever grateful for his prompt service and genuine nature. I have told everyone I know to use him and they have all thanked me for it! Lane Thompson is simply the best in the Tri Cities area.

- M. Reed - Colonial Heights

I have used Lane Thompson for all of our Heating/Cooling and Plumbing needs at my residence and commercial properties for over seven years now. I have never been disappointed with their quality of service. Franklin and his staff are class acts! They are smart, courteous, trustworthy, and honest. I am always impressed with their quick response to my needs. I cannot say enough great things about them. Lane Thompson is the best I have ever found and I will always use them for all of my service/repair work.

- K. Taylor - Blountville